Skip to main content

Collection Services, UCD Library: Troubleshooting

This guide provides information on the Collection Services Unit and the services it offers to academics, researchers, and undergraduates.

Troubleshooting Overview

If you have had any technical difficulties accessing our e-resources either on or off campus, please fill out the form below. You can also email the Library IT Service at


If you cannot locate an item on the shelf, or the catalogue says it is "in processing", which means that it has arrived with us but is not yet out on the public shelves, please fill out this form. You can also speak to a member of UCD's Client Services staff at any of the Libary's information desks.


If you want to know how to find books, ebooks, journal articles using OneSearch, please see the short tutorials on this page. To search our journal databases, please see the links to the databases below. 


E-Resources Support - Contact Us

Finding Books using OneSearch

Watch a short tutorial on how to find print books and ebooks using OneSearch:

Finding Journal Articles using OneSearch

Watch a short tutorial on how to find a journal article using OneSearch:


Full Lists of Databases and eJournals

Follow these links and pick a subject to see a longer listing for your subject:

Pick your subject for a full list of eJournals

Pick your subject for a full list of databases


© 2015 University College Dublin Library T + 353 (0)1 7167583 | E Creative Commons Licence
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Ireland License